Terms and Conditions

Quality

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a replacement order or a full refund.* (Note: We only require that you return the item if you are requesting a full refund, less shipping) We will pay for shipping costs if the replacement order is a result of our error (you received an incorrect or damaged product). If the product was not damaged, defective or ordered incorrectly on our account, you are responsible for all shipping charges on the replacement order. If you are inquiring about your order after the 30 day marker you will be charged all fees for replacement. To return your item(s) please pack them in the original tube or box and be sure to include a letter specifying the reason for the return along with your original order number. Please note that we do not offer a refund on digital products or gallery downloads as there is no way to return them.

Damaged Shipments

The carrier is responsible for all items damaged during shipping. If you receive a damaged order, please contact us immediately so that we may notify the shipping company of the damage. Claims for damaged shipments must be submitted within 14 days from the date that the order was shipped to the customer. Claims exceeding these deadlines will be declined by our carrier, and accordingly, by Alexis Evanoff Productions, Inc. If you wait longer than 14 days of receipt to notify us of a damaged shipment you will be responsible for shipping charges on the resubmitted item. To process a claim, Alexis Evanoff Productions, Inc. must be notified to include a description of the damage and/or lost items to determine the exact claim to be submitted. All packaging with damaged good(s) must be saved for pick up and inspection as part of claims process. All goods leaving our dock are properly packaged in unblemished condition for arrival intact to customer designation, notwithstanding shipper negligence in handling.

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